Q: Will a florist take my order over the phone if I have never ordered there before?
A: A full service florist would be more than happy to take your order over the phone even if it is your first time calling. All that is required is a major credit card. 

Q: What should I order?
A: The best way make a remarkable floral statement is to tell the florist a bit about the recipients personality. There are a lot of character types that will help give the florist a direction for arranging the perfect flowers. Some traits include, dramatic, romantic, artistic, traditional or outdoorsy. Do they have a hobby, favorite color, or favorite flower. If the flowers are going to someone’s home, you can also describe the atmosphere. For example, is it traditional, contemporary, country or Victorian? All of these preferences can go a long way in creating a very personalized present.

Q: What information should I have ready before I call the florist?
A: Be sure to know the recipients full name, address, and phone number. It is also helpful to have the company name, work number, and work hours if you are delivering to their work address. The ordering will also be much quicker if you have your payment information ready and your enclosure card message written out.

Source: Society of American Florists